# Terms of service

> The agreement between you and Aries AI for the use of Aries Notes: accounts, plans and payment, your content, AI output, liability and governing law.

Version: 1.1 · Effective from: 2026-10-19 · Last updated: 2026-10-20T00:12:16.032904+00:00

## About these terms

These terms are an agreement between Aries AI and the customer that uses Aries Notes: the organisation that holds a business account, or the person who holds an individual plan ("you"). By creating an account or using the service, you accept them. If you accept them for an organisation, you confirm that you are authorised to bind it.

The acceptable use policy, the privacy notice and the data processing terms are part of these terms. Where your organisation has signed a separate agreement with Aries AI, that agreement prevails over anything here that contradicts it.

## Accounts and administrators

- A business account belongs to the organisation. The organisation names administrators, who decide who else may use the account and what each person may do.
- An individual plan belongs to the person who holds it.
- Everyone must keep their sign-in details to themselves. You are responsible for what is done through your account, and you must tell us promptly at info@ariesai.ai if you suspect misuse.
- People outside your organisation can take part in a meeting, answer questions and sign through personal links we e-mail to them. They do not get an account.

## The service

Aries Notes captures meetings, transcribes them, prepares minutes, records decisions and commitments, follows them up, collects approvals and signatures, and keeps the record. It works with recordings you upload and with the meeting platforms your organisation connects, such as Microsoft Teams.

We improve the service continually and may change or withdraw features. We will not materially reduce the core functions of a plan during a period you have paid for without telling you first.

## AI-generated content

Transcripts, minutes, decisions, action items, translations and other suggested content are produced partly by AI. They can be incomplete or wrong. They are proposals: you must review them, and a person confirms every commitment before it binds anybody. You are responsible for what you approve, sign or send. We do not use your meeting content to train AI models.

## Electronic signatures

Aries Notes records simple electronic signatures: the signer's typed name, the time of signing and a fingerprint of the content signed, so that any later change to that content can be detected. They are not qualified or certified electronic signatures under any electronic transactions law. Where the law or your own rules require a particular form of signature for a document, you are responsible for using it.

## Your responsibilities

- Have the right to record each meeting you capture and to process what is said in it.
- Tell the participants that the meeting is being recorded and transcribed, and obtain their consent where the law requires it.
- Enrol a person's voiceprint only with that person's explicit consent, which you obtain and keep on record; the administrator confirms it when enrolling.
- Make sure the content you bring into the service is lawful and that you have the rights to use it.
- Follow the acceptable use policy, and make sure everyone using your account does too.
- Keep your account details, including your administrators and billing contacts, up to date.

## Your content

Your content — recordings, transcripts, documents, minutes and everything drawn from them — belongs to you or your organisation. You give Aries AI a limited licence to host, copy, process and display it only as far as needed to provide, secure and support the service for you. That licence ends when your content is deleted. We handle personal data in your content as the data processing terms describe.

## Our service and intellectual property

Aries AI owns Aries Notes, including its software, design and documentation. While these terms are in force and your fees are paid, we give you a non-exclusive, non-transferable right to use the service for your own internal purposes. If you send us feedback, we may use it without any obligation to you.

## Plans, prices and payment

- **Plans.** Individual plans are Free, Plus and Pro. Business plans are Starter, Growth and Pro. Enterprise is available by signed contract. Each plan's features, allowances and price are as shown when you buy it.
- **Prices** are in US dollars. If a price is shown in another currency, your card is charged the US-dollar equivalent at the rate shown at checkout. Taxes are added where they apply.
- **Payment** is by card through HyperPay at checkout. You enter your card details only in HyperPay's own payment form. They never reach Aries Notes and are not stored by us, and nothing is saved for later payments: every payment is one you start yourself.
- **Renewals.** We do not charge cards automatically. At each renewal we e-mail an invoice to your administrators, and an administrator pays it.
- **Changing plan.** An upgrade takes effect at once, with credit for the unused part of your current plan. A downgrade takes effect at the end of the period already paid for.
- **Price changes.** We may change a plan's price with at least 30 days' notice by e-mail; the new price applies from your next renewal.
- **Allowances,** such as transcription time and the number of meetings, are counted monthly and shown on Plan & billing. A meeting whose transcript is kept both as spoken and in Modern Standard Arabic counts twice.
- **Refunds.** Fees are not refundable, except where the law requires.

## Trials and unpaid invoices

- The business Starter plan can be tried free for 14 days without a card. If the trial ends without a purchase, the account becomes read-only: you can still see your data, but nothing new is captured. Buying a plan restores full use.
- If a renewal invoice is not paid, we send reminders one day and four days after it was issued. If it is still unpaid 11 days after it was issued, the account becomes read-only. Your data is kept, and full access returns as soon as the invoice is paid.

## Confidentiality

Each party keeps the other's confidential information secret and uses it only for this agreement. This does not cover information that is public, that the receiving party already knew or developed independently, or that the law requires it to disclose. Your content is your confidential information.

## Suspension

We may suspend access, in whole or in part, if the service is used in breach of the acceptable use policy or the law, if that use puts the service or other customers at risk, or if invoices remain unpaid. Where we reasonably can, we tell you first and give you a chance to put things right. We lift a suspension once its cause is resolved.

## Ending the agreement

- You may close your account at any time by writing to info@ariesai.ai.
- We may end the agreement if you materially breach these terms and do not put it right within 30 days of our notice, or at once if the breach cannot be put right or the law requires it.
- When an account closes, every sign-in ends at once. Before closure you can ask us for a copy of your data, and we provide it on request in a commonly used, machine-readable form.
- We delete the account's data within 90 days of closure, unless the law requires us to keep it longer. Backup and recovery copies are gone within a further 14 days.
- Fees already paid are not refunded on closure, except where the law requires.
- Terms that by their nature should survive, such as confidentiality, liability and governing law, survive the end of the agreement.

## Availability and support

We aim to keep Aries Notes available at all times and give notice of planned maintenance where we reasonably can. We do not commit to a particular level of availability unless a signed agreement sets one. Support is available at info@ariesai.ai.

## Warranties

We provide the service with reasonable skill and care. Beyond what these terms state, the service is provided "as is" and "as available", and, to the extent the law allows, we give no other warranties, express or implied. In particular, we do not warrant that AI output is complete or accurate.

## Liability

- Nothing in these terms limits or excludes liability that cannot lawfully be limited or excluded, such as liability for fraud, or for death or personal injury caused by negligence.
- Subject to that, neither party is liable for indirect or consequential loss, or for loss of profit, revenue or goodwill.
- Our total liability arising out of or in connection with these terms is limited to the fees you paid us in the 12 months before the event that gave rise to the claim.

## Indemnity

You will defend and compensate Aries AI against claims by third parties arising from content you brought into the service, or from a meeting you recorded or a voiceprint you enrolled without the right or consent required.

## Events beyond our control

Neither party is liable for a delay or failure caused by events beyond its reasonable control, such as natural disasters, war, civil unrest, government action, or failures of public networks or of the cloud providers the service depends on. This does not excuse an obligation to pay.

## General

- **Assignment.** You may not transfer this agreement without our written consent. We may transfer it to a company in our group or to a successor to our business, and we will tell you.
- **Notices.** We send notices by e-mail to your administrators. You send notices to info@ariesai.ai.
- **Whole agreement.** These terms, with the documents they include, are the whole agreement on their subject unless a signed agreement says otherwise.
- **Severability.** If any part of these terms is found unenforceable, the rest stays in force.
- **No waiver.** Not enforcing a right straight away does not waive it.

## Changes to these terms

We may update these terms. The version and the date it applies from are shown at the top of this page. If a change is material, we tell account administrators by e-mail at least 30 days before it takes effect. Continuing to use the service after that date means the new terms apply.

## Governing law and courts

These terms are governed by the laws of the Hashemite Kingdom of Jordan, and the courts of Amman have exclusive jurisdiction, unless a signed agreement with your organisation says otherwise. Where the law of your own country gives you protection that cannot be excluded by agreement, that protection still applies.

## Contact

Aries AI, Amman, Jordan. Write to **info@ariesai.ai**.

## Other policies

- [Privacy](https://notes.ariesai.ai/en/legal/privacy.md)
- [Cookies](https://notes.ariesai.ai/en/legal/cookies.md)
- [Acceptable use](https://notes.ariesai.ai/en/legal/acceptable-use.md)
- [Data processing](https://notes.ariesai.ai/en/legal/data-processing.md)